Return Policy
Overview
We strive to provide quality resources and information about sustainable fabric dyeing and restoration. If you are not satisfied with your experience or have concerns about our services, please contact us.
Returns and Refunds
Since we primarily provide informational resources, educational content, and consultation services, our return policy applies to specific circumstances:
- Digital products or downloadable resources may be eligible for refunds within 30 days of purchase if not yet downloaded
- Consultation services may be refundable if cancelled at least 48 hours before the scheduled appointment
- Physical products, if any, must be returned in original condition within 14 days of receipt
Refund Process
To request a refund, please contact us at contact@phroxxenghcrexel.world or through our contact page. Include your order information and reason for the return request. We will review your request and respond within 5-7 business days.
Processing Time
If your refund is approved, it will be processed within 10-14 business days. The refund will be issued to the original method of payment used for the purchase.
Non-Refundable Items
The following items or services are generally non-refundable:
- Downloaded digital products or resources
- Completed consultation services
- Customized services or personalized guidance
- Items that have been used or damaged by the customer
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item according to our return policy and place a new order for the desired item.
Shipping Costs
If you are returning a physical product, you will be responsible for return shipping costs unless the item was defective or incorrect. Original shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Questions
If you have any questions about our Return Policy, please contact us at contact@phroxxenghcrexel.world or visit our contact page. We are here to help and ensure your satisfaction.